Internap Flow Control Platform (FCP) - Maintenance

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Technology moves very fast... Flow Control Platform (FCP) - Maintenance enables you to keep pace. FCP Maintenance is designed to ensure your FCP solution is kept up-to-date with the latest premise-based route optimization software innovations and supported by experienced engineers to ensure your solution is optimal for your business to maximize return on your investment.

FCP Maintenance combines technical support and software upgrade support to optimize the use of the FCP solution within your network. Providing you the latest software upgrades and revision levels, Internap FCP Maintenance enables you to maintain, enhance and improve the performance of your FCP solution.

In addition, an ongoing and integral part of your FCP maintenance is technical assistance from Internap engineers. These highly-qualified and certified engineers assist your staff in configuration and diagnosis of interoperability issues.

Internap FCP Maintenance includes:

• Basic software and configuration assistance including:
  • Technical assistance in resolving installation, configuration, and usability matters
  • Diagnosis of problems and interoperability issues
  • Telephone technical support available 24x7x365
  • Online web access to product documentation, white papers and user manuals
• Input and participation in on-going product feature / functionality development
• Periodic software updates and upgrades are provided via our customer portal website. Available information includes:
  • Upgrade instructions;
  • Release notes;
  • Technical briefs; and
  • Upgrade knowledge base items

Internap is committed to continually improving its premise-based optimization technology and extend the capabilities of the platform for you. With FCP Maintenance, you are able to enjoy the benefits of on-going feature functionality developments, secure necessary patches and bug fixes, and protect your FCP against the possibility of hardware failures.

Protecting Your FCP Investment

An extended hardware replacement capability is included on all FCP hardware as part of annual FCP Maintenance plans. This provides rapid replacement or repair of any defective FCP hardware, eliminating the need for you to purchase and maintain spare FCP inventory.

If a hardware failure should occur during the maintenance period, Internap will repair or replace any defective equipment, free of charge, within five business days. Without appropriate Maintenance coverage, Internap standard 90-day hardware warranty will apply.